Return & Refund Policy

Last Updated: [Date]

At Baby Spot Toys, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we’re here to help.

1. Eligibility for Returns

We accept returns in the following cases:

• The product received is damaged or defective.
• You received a wrong product or an incorrect item.
• The product is significantly different from what was ordered.

To be eligible for a return, the product must be unused, unwashed, and in its original packaging, with all accessories and tags, where applicable.

2. Return Request Period

Please contact us within 48 hours of receiving your order if you wish to report a damaged, defective, or incorrect product.

For faster assistance, please provide:

• Your order number
• Clear photos/videos of the product
• Photos of the packaging, if the package arrived damaged
• A brief description of the issue

Our team will review your request and guide you through the return process.

3. Change of Mind

Returns due to change of mind, wrong selection, or simply not liking the product may not be accepted.

However, if you have any concern about your order, please contact us and our team will try our best to assist you.

4. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours.

After verification, we may offer:

• A replacement of the product, or
• A refund, depending on the situation and product availability.

5. Wrong Product Received

If you receive an item different from the one you ordered, please contact us within 48 hours.

After verification, we will arrange an appropriate solution, such as a replacement or refund.

6. Refunds

Once your return is approved and the product has been received and inspected, we will notify you about the status of your refund.

Approved refunds will be processed through the available payment method and may take additional time to reflect depending on the payment provider or bank.

7. Return Shipping

If the return is due to a damaged, defective, or incorrect product, Baby Spot Toys will determine the appropriate return shipping arrangement.

For returns that are not caused by an error on our part, return shipping costs may be the customer’s responsibility.

8. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other practical reasons, particularly if they have been used, opened, washed, damaged after delivery, or are missing original packaging/accessories.

9. Contact Us

For any return or refund request, please contact us with your order number and details of the issue.

Baby Spot Toys
Email: [babyspottoys@gmail.com]
WhatsApp: [0322-7227262]

We reserve the right to review each return or refund request individually and determine eligibility according to the condition of the product and the circumstances of the request.